AI Agent Handles Missed Call from New Fleet
In today’s fast-moving world, missed calls often mean missed opportunities. Studies show that 75% of missed business calls typically end in a hang-up without any action — the customer simply moves on to the next option. But thanks to smart technology, businesses now have a way to capture those opportunities even when human teams are unavailable. Here’s a real-world story of how our AI Agent handles a missed call from new fleet at the perfect moment to save a new fleet lead.
The Situation
It started with a missed call at Simcoe Tirecraft. A new prospective fleet customer named Chris called in, hoping to order dump truck tires — a big-ticket sale. However, all team members were either assisting other customers or temporarily away from their workstations. In many businesses, this call might have ended with Chris hanging up and calling a competitor.
But not this time.
How the AI Agent Stepped In
Our AI Agent immediately picked up the call, offering a seamless and professional interaction. Here’s a snippet of the actual call transcript:
Agent: Thank you for calling Simcoe Tirecraft. May I have your name, please?
Caller: My name is Chris.
Agent: Thank you, Chris! How may I assist you?
Caller: I’m looking to speak with, uh, the Simcoe branch ordering some dump truck tires.
Agent: OK, you’re calling about ordering dump truck tires! The team is either assisting other customers or away from their workstation right now. Would you like someone to call you back at the number you’re calling from, a different number, or an email?
Caller: Email would be good.
Agent: OK, sure. Please spell out your email address.
Caller: It’s XXXXXXXXXXXX.ca.
Agent: Got it! That’s XXXXXXXXXXX.ca, correct?
Caller: Yep.
Agent: Perfect. A member of our team will get back as soon as they can regarding the dump truck tires. Thank you for choosing Simcoe Tirecraft. Have a great day!
Why This Matters
Instead of losing Chris’s business, the AI Agent captured all critical information:
The customer’s name
The product of interest (dump truck tires)
A reliable way to reconnect (email address).
Now, the Simcoe Tirecraft team has everything they need to follow up quickly and close the deal — without the frustration of playing “phone tag” or missing out entir
This is a perfect example of technology working for your business, not against it.
Turning Missed Calls into New Customers
Without the AI Agent, Chris’s call likely would have been one of the 75% that hang up. Instead, Simcoe Tirecraft now has a warm, interested fleet lead ready for follow-up. This not only protects revenue — it builds relationships with new customers that could lead to long-term fleet partnerships.
The Future of Customer Experience
With tools like our AI Agent in place, no call has to go unanswered. Even during the busiest times, your business can provide fast, professional service that leaves customers feeling heard and valued. It’s not just about automation — it’s about capturing opportunities that would otherwise slip away.
In today’s competitive market, every call counts. And thanks to our AI Agent, every call can also count toward growing your business.
Contact us to learn more!