AI Agent Handles Missed MTR Order

In the fast-paced world of commercial tire sales, missing a call can mean missing a major opportunity. Recently, at TIRECRAFT, Atrium’s AI Agent Handles Missed MTR Order and showed exactly how today’s technology can be the difference between lost business and seamless service.

It all started when Ronald, a valued customer representing Linde Trucking, called in with a critical order. He needed four Hankook DL12 medium truck tires and was trying to reach Scott Lloyd, a trusted tire expert at the location. Fortunately, even though the team was tied up with other customers, Atrium’s AI Agent, “Karen,” was ready to step in.

AI Agent Transcript of Missed Call:

“Agent: Thank you for calling TIRECRAFT. My name is Karen. May I have your name, please?”

“Caller: Ronald.”

“Agent: Thank you, Ronald! How may I assist you?”

“Caller: I need Scott Lloyd to order four Hankook DL12 for Linde Trucking.”

Thanks to Atrium’s advanced conversational design, the AI Agent understood the urgency and specifics of Ronald’s request. She confirmed the details smoothly and without confusion:

“Agent: OK, you’re calling about ordering four Hankook DL12 tires for Linde Trucking! Is there anything else I should tell our team or help you with?”

“Caller: No. If they could confirm, they will be in by Wednesday and call me back at the number I called from, that would be great.”

Instead of letting the call fall through the cracks, Karen took ownership, offering clear next steps and ensuring the customer felt heard:

“Agent: OK, sure! The team is either assisting other customers or away from their workstation right now. Would you like someone to call you back at the number you’re calling from, a different number, or an email?”

“Caller: Same number.”

“Agent: Perfect. A member of our team will get back as soon as they can. Thank you for choosing TIRECRAFT. Have a great day!!”

In less than two minutes, the AI Agent had successfully captured an important medium truck tire order, reassured the customer, and set up the dealership for a smooth follow-up. Ronald was satisfied, the dealership secured the sale, and the whole interaction was professional, efficient, and human-like.

Without Atrium’s AI Agent, this missed call could have easily resulted in Ronald taking his business elsewhere — a real risk in today’s competitive fleet services market where customers demand instant response and reliability. Losing an order like this to another dealer would have meant not just the immediate sale, but potentially the entire account.

The incredible difference Atrium makes is especially clear when it comes to fleet experience. Fleets like Linde Trucking rely on fast, dependable service to keep their vehicles on the road. A seamless ordering experience builds trust and loyalty, while delays or missed communication can damage valuable relationships. Atrium ensures that fleet customers feel prioritized and cared for — every single time they reach out.

Atrium’s AI Agent didn’t just fill in for a missed call — it protected the relationship with a commercial client and ensured Linde Trucking’s needs were met without delay. In an industry where timing is everything, Atrium proves that smart AI can be your strongest teammate.

At TIRECRAFT, and many other dealers across North America, Atrium’s AI is helping to drive customer satisfaction, retention, and sales — one call at a time.

Because when the rubber meets the road, it’s all about being there for your customers — even when you can’t be on the line yourself.