AI Agent Surprises Fleet Manager After Hours

 

AI Agent Surprises Fleet Manager After Hours when he called late one night to schedule yard work for the following day. When you’re managing a fleet, time and efficiency are everything. A flat tire or unexpected breakdown can throw off an entire day’s operations. That’s why fleet managers rely so heavily on trusted service providers — and expect quick action when problems arise.

 But what happens when the need strikes after hours for nonurgent work?

 For one fleet manager, an after-hours call to McKee Tirecraft didn’t go quite as expected — and it turned into a unique fleet experience.

 The Call That Changed Expectations

It was just after 7:00 PM when Jason, a fleet manager from Sargent’s, picked up the phone to request tire service for the next day. Like most people calling after hours, Jason expected to be greeted by a voicemail recording.

 Instead, he was greeted by something completely different: our AI Agent, ready to assist.

 Transcript Excerpt:

Agent: Thank you for calling McKee Tirecraft. May I have your name, please?

Caller: Jason.

Agent: Thank you, Jason! How may I assist you?

Caller: Calling from Sargent’s. There’s a flat tire on truck one forty-one, R2. We’ll need the repair done maybe tomorrow sometime.

Agent: OK, Jason, you’re calling about a flat tire on truck 141, R2, and you’d like the repair done tomorrow. Let me confirm—do you have a preferred time tomorrow for the repair? Also, would you like someone to call you back at the number you’re calling from, a different number, or an email?

Caller: No.

Agent: Alright, Jason. I’ll pass along the details to the team. A member of our team will get back to you as soon as they can. Thank you for choosing McKee Tirecraft. Have a great day!

 A Moment of Surprise — and Efficiency

After the interaction, Jason admitted he paused briefly during the conversation because he immediately recognized that it was AI responding to his call.

 “I knew it was AI right away,” Jason said, “which is why I paused. It was different — but efficient.”

 Instead of feeling frustrated or disconnected, Jason appreciated the speed and clarity of the interaction. His fleet’s needs were acknowledged, the details were captured accurately, and he was reassured that follow-up would happen promptly the next day.

 Meanwhile, the Service Provider Manager at McKee Tirecraft had his own reaction:

“I appreciate this more than you know.”

 For the manager, it wasn’t just about answering a phone call — it was about capturing a service opportunity, protecting a customer relationship, and delivering reliable support, even when the team had gone home for the day.

 Why This Matters

Statistics show that 75% of missed calls usually end with a hang-up and no second chance to capture the lead. Without the AI Agent stepping in, Jason’s call could have easily been one of them — a missed opportunity and a delayed repair.

 Instead, with AI:

 The customer stayed engaged.

 The fleet issue was documented immediately.

The team had a clear path to follow up first thing the next morning.

AI Agent Drives Customer Experience and Sales

Technology isn’t about replacing the human touch — it’s about extending service when your customers need it most.

Jason’s experience proves that even a brief, slightly surprising interaction with AI can lead to a smooth, efficient outcome — and a stronger business relationship.

 At McKee Tirecraft, no call is ever left behind — not even yard work that needs to scheduled after hours.

Contact us to learn more!