Building the Future of Technician Workflows — Together
Across the roadside service industry, one challenge remains surprisingly common: paper. Even as fleets, dispatchers, and service providers adopt more advanced software systems, technicians in the field are still often relying on handwritten notes, paper work orders, and manual documentation to complete their jobs. These processes slow things down, create opportunities for errors, and make it difficult for service providers to capture information efficiently.
At Atrium Solutions, we believe the technician experience should be just as modern, efficient, and connected as the rest of the roadside service ecosystem.
That’s why we are currently developing new Technician Functionality within the ERSI AI Platform, designed specifically to remove paper from the vendor workflow and replace it with a fully digital, technician-friendly experience.
But we don’t want to build this in isolation.
We want to build it with you.
Why Removing Paper Matters
Technicians operate in one of the most demanding environments in the industry. They work roadside, in unpredictable weather, often under time pressure, and sometimes in challenging or unsafe conditions. The last thing they need is a complicated administrative process slowing them down.
Yet paper continues to create several problems for service providers:
• Work orders that must be manually filled out and later re-entered into shop systems
• Handwritten service details that are difficult to read or incomplete
• Delays in sending documentation back to dispatch or billing teams
• Lost paperwork that creates billing disputes or operational gaps
• Limited visibility into the technician’s work until the job is finished
These challenges don’t just impact technicians—they affect dispatch teams, billing departments, and ultimately the fleets that rely on fast, accurate roadside service.
Our goal is simple: remove paper from the technician workflow entirely.
A Digital Workflow Built for Technicians
The technician functionality we are developing will allow vendors to manage the entire service process digitally from the moment a job is dispatched through completion.
Technicians will be able to receive work orders directly on their mobile device, review service details instantly, and document the work performed in real time. Instead of writing down tire sizes, damage notes, or service details on paper, technicians will capture that information digitally while on site.
Photos, service notes, tire information, and job verification can all be recorded directly within the platform. Once the job is complete, the information can automatically sync back into the service provider’s systems, eliminating duplicate entry and reducing administrative work.
The result is a faster, cleaner workflow that benefits both technicians and service providers.
Why We Want Your Input
Every service provider operates differently. Technician workflows vary between organizations, and the processes that work best for one vendor may not work the same way for another.
Because of this, we believe the best way to build technician tools is by working directly with the people who will use them every day.
We are inviting our customers to participate in the development process so that the final solution reflects real-world technician operations, not assumptions made behind a desk.
By collaborating with vendors during development, we can better understand:
• How technicians currently document roadside service
• What information must be captured during a job
• What steps slow technicians down
• How work orders should flow into shop management systems
• What tools technicians need to complete documentation quickly and accurately
This input will allow us to build a platform that adapts to how service providers actually operate.
Help Shape the Platform
Our goal is not simply to create another software feature. Our goal is to build a technician platform that service providers can truly rely on—one that simplifies the workflow, removes unnecessary administrative work, and improves operational visibility.
To achieve that, we are inviting vendors to become part of the development process.
Participants will have the opportunity to share feedback, help guide feature priorities, and influence how the technician functionality evolves. By being involved early, service providers can help ensure the system reflects their operational needs and supports the way their teams work.
Most importantly, this collaboration allows vendors to help shape a platform that ultimately supports their business model, their technicians, and their customers.
Building the Future Together
The roadside service industry is evolving quickly. Automation, artificial intelligence, and integrated platforms are transforming how dispatch, fleets, and service providers work together.
Technicians are the final and most critical link in that chain.
By removing paper and creating a fully digital technician workflow, we believe we can help vendors operate more efficiently, reduce administrative burden, and improve the service experience for everyone involved.
And we believe the best way to achieve that is by building the future together with the industry.
If you are interested in helping shape the technician functionality within the Atrium platform, we would love to hear from you. Your experience and insight can play a key role in creating a solution that works for the businesses that rely on it every day.
Atrium Solutions Partners with Franco Fleet Services to Expand U.S. Network Across 700+ Heavy-Duty Service Points
Atrium Solutions, developer of the leading AI-powered Emergency Road Service (ERS) platform, today announced a partnership with Franco Fleet Services to expand operations across the United States. The partnership unites Franco’s extensive network of 700+ heavy-duty mechanical service points with Atrium’s industry-leading AI dispatch technology—setting a new benchmark for fleet emergency response speed, transparency, and efficiency.
Game-Changing Speed and AI-Powered Coordination
Atrium’s ERS platform connects fleet drivers, dispatchers, and service providers in less than 15 seconds, revolutionizing how breakdowns are managed. The company’s intelligent dispatch engine leverages machine learning and real-time data to automate communications, select optimal providers, and manage every step of the breakdown response—reducing downtime and improving fleet performance.
“By combining Franco’s nationwide scale and service reputation with our technology, we’re redefining what fleets can expect from breakdown support,” said Todd Richardson CEO & President at Atrium Solutions. “This partnership accelerates our mission to transform the ERS experience across North America.”
Franco Fleet Services: Scale, Trust, and Transparency
Franco Fleet Services, known for its focus on heavy-duty mechanical repair, has built a reputation for quality, consistency, and service transparency. With over 700 points of service across the U.S., Franco provides critical support to commercial fleets that depend on uptime.
Franco Fleet Services has earned the trust of fleets by providing transparent communication and dependable service. By partnering with Atrium’s AI platform, the Franco team are excited to extend their industry leading service to the fleets who are already partnered with Atrium.
Raising the Bar for Fleet Emergency Service
The partnership will enable fleet operators to benefit from:
- Instant connections: Dispatch times under 15 seconds from incident to action.
- AI-driven response: Intelligent selection and routing of service providers.
- Real-time visibility: Transparent tracking for fleets, drivers, and providers.
- North American coverage: Over 1,000 points of service available currently.
By merging Franco’s service excellence and scale with Atrium’s technology, the two companies have set a new industry standard for how fleets manage emergency breakdowns for tires & mechanical repairs.
About Atrium Solutions
Atrium Solutions builds advanced AI platforms that drive organizational efficiency, transparency, and profitability. The company’s flagship ERS technology eliminates delays, automates communications, and improves transparency—empowering fleets to operate more efficiently and get back on the road faster durign ERS events.
Visit www.atrium.app to learn more.
About Franco Fleet Services
Franco Fleet Services is a leading provider of heavy-duty mechanical repair and maintenance across 700+ U.S. service points. The company has grown organically through exceptional service, transparency, and reliability—serving some of North America’s largest and most trusted fleets.
Systems Integrations: Powering Smarter, Faster, More Connected Businesses
In today’s digital economy, businesses rely on multiple software platforms to operate efficiently—CRM systems, accounting tools, fleet management platforms, shop management software, communication tools, and AI-powered solutions. But when these systems operate in isolation, they create data silos, manual work, inefficiencies, and costly delays.
That’s where systems integrations become mission-critical.
Why Systems Integrations Matter for Business
1. Eliminate Operational Bottlenecks
Disconnected systems force employees to manually re-enter information, export/import spreadsheets, and reconcile mismatched data. This wastes time and introduces errors. Integrations remove friction and free your team to focus on higher-value work.
2. Improve Accuracy and Visibility
When systems share real-time data, leadership gains better visibility into performance. Whether it’s work orders, dispatch activity, financial reporting, or customer interactions, integrated systems provide a clear operational picture.
3. Scale Without Increasing Overhead
As your business grows, manual processes don’t scale. Integrated systems allow you to handle more volume without proportionally increasing headcount—improving margins and efficiency.
4. Enhance Customer Experience
Customers expect speed and accuracy. Integrated systems allow businesses to provide faster responses, accurate ETAs, seamless booking, and consistent service across touchpoints.
Atrium Solutions Inc: Built for Integration
Atrium Solutions Inc. understands that technology must work together—not in silos.
Our AI-powered solutions are designed with integration at the core. Whether it’s emergency roadside dispatch platforms, AI agents, call handling systems, or fleet management workflows, Atrium connects with the systems businesses already rely on.
We believe in enhancing your existing ecosystem—not replacing it unnecessarily.
Existing Integrations
Atrium supports integrations with:
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Shop management systems
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Fleet operating platforms
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Communication tools (SMS, voice, AI agents)
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CRM platforms
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Reporting and analytics systems
Our integrations enable real-time dispatch updates, automated work order creation, AI-powered intake, and streamlined communication between fleets, service providers, and operations teams.
Open to Building New Integrations
Technology evolves—and so do your needs.
Atrium Solutions Inc is not limited to pre-built connections. We actively collaborate with partners, fleets, enterprise organizations, and software providers to develop new integrations that solve real operational challenges.
Whether you need:
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API-based data exchange
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Custom middleware development
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AI workflow integration
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Automated reporting pipelines
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Two-way system synchronization
Our team works closely with your technical and operational stakeholders to design scalable, secure solutions.
What Are Systems Integrations?
Systems integrations connect different software platforms so they can communicate and share data automatically. Instead of entering the same information multiple times or switching between systems to complete a process, integrations create seamless data flow across your technology stack.
When your systems are connected:
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Data is entered once and flows everywhere it’s needed
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Teams operate from a single source of truth
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Errors from manual entry are reduced
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Workflows become automated
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Decisions are made faster with real-time information
For growing companies, integrations are not optional—they are foundational.
Future-Proofing Your Business
Systems integrations are not just about convenience—they are about competitive advantage. Businesses that connect their technology stack operate faster, make smarter decisions, and deliver better service.
Atrium Solutions Inc is committed to building an ecosystem where AI, automation, and operational software work together seamlessly. As your business grows, your systems should grow with you.
If you’re looking to unlock efficiency, reduce friction, and create a more intelligent operating environment, we’re ready to integrate.
HD Mechanical ERS — Coming Soon
Heavy Duty Repairs. Light-Speed Response. Reserve your access now!
Fleet breakdowns happen. Now, mechanical emergency response is joining the same intelligent dispatch network that’s already transforming tire service across our industry.
Be among the first fleets to access 24/7 Heavy Duty Mechanical ERS — powered by AI-driven dispatch.
Section 1: The Next Evolution in Fleet Service
Atrium.app connects fleets with verified commercial service providers through one connected platform.Now, we’re expanding beyond tires with HD Mechanical ERS — giving fleets access to fast, trusted repairs wherever they’re needed.
✅ Engine & drivetrain diagnostics
✅ Air & brake system repairs
✅ Electrical & battery systems
✅ Hydraulic and cooling support
✅ Roadside mechanical assistance
All through the same AI-powered platform you already trust for tire and ERS dispatch.
Section 2: Why Fleets Are Excited
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Unified Dispatch – Tires, and now heavy-duty mechanical — all in one platform.
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Smart Routing – AI instantly locates the nearest available heavy-duty provider.
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Real-Time Updates – Live status from breakdown to roll-time.
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Verified Partners – Every mechanical vendor vetted for quality and response.
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National Expansion – Starting in U.S., rolling out across Canada soon.
Section 3: Sign up below to reserve your place:
Across the tire and automotive industry, one of the most common challenges is inconsistency — every store, every advisor, every call handled a little differently. For one multi-location tire retailer, this inconsistency was costing real sales. Despite high phone traffic and strong brand awareness, only 12% of customer calls followed a proper sales process until our AI Service Advisor stepped in to help double tire sales.
Here’s how…
Step 1: Measuring the Process
We began by activating Atrium Call Tracking, establishing a baseline for how often a structured sales approach was being used.
The data confirmed what management suspected — engagement with a defined process was low, and performance varied widely by location.
This benchmark gave us our target: improve consistency through intelligent automation.
Step 2: Implementing the AI Service Advisor
We deployed the Atrium AI Service Advisor, designed to engage callers using a professional, data-driven sales process — 100% of the time.
Whenever a caller asked for a tire quote, price, or replacement, the AI automatically guided the conversation through a proven structure:
- Qualify the consumer via a consultative approach
- Set up the close
- Turn the lead over to a human to close
After one spring season, the comparison spoke volumes:
- Where a Human advisor initiated the sales process 20% of tire quote calls turned into actual sales
- Where our AI Service Advisor initiated the sales process 28% of tire quote calls turned into actual sales
The AI didn’t outperform humans because it was smarter or provided a better customer experience. The AI outperformed because it used a Proven Sales Process every time.
Step 3: Using AI Insights to Elevate People
When these results were presented to store managers, one remarked, “Maybe we should just let AI handle the sales calls.”
Our response:
“Wrong answer. Nobody prefers AI over a human experience.”
The real win came when teams began using the AI data to learn and adapt. Managers challenged their Service Advisors to follow the same structured sales process the AI used — step by step.
Step 4: Tracking Human Progress
Over the next few months, the same metrics were measured again:
- Round 1: Engagement increased from 12% → 27%
- Round 2: After reviewing results and coaching teams, engagement jumped to 59%
A five-fold improvement — achieved simply by showing the data, setting expectations, and providing accountability.
Step 5: The Breakthrough
Once human engagement with the sales process improved, we analyzed tire sales across all locations:
- Spring (before AI insights): 20% conversion rate (2 out of 10 callers bought tires)
- Summer (after AI insights): 40% conversion rate (4 out of 10 callers bought tires)
Result: Tire sales doubled — without adding marketing, changing pricing, or expanding staff.
The Takeaway
AI didn’t replace the human touch — it amplified it.
By:
- Measuring real behavior with Atrium Call Tracking
- Training teams through insights from the AI Service Advisor
- Reinforcing accountability with continuous data
…the retailer transformed a disjointed sales process into a culture of performance — and doubled tire sales in just one season.
The Hidden Challenge: Too Many Distractions, Too Little Focus
Even the most experienced service advisors struggle to follow “industry best practices” when every day is filled with interruptions — phones ringing, customers arriving, technicians waiting for approvals, and dozens of small fires to put out.
In this environment, consistency is nearly impossible without help.
That’s where Atrium’s AI Service Advisor delivers even more value. Beyond supporting sales, it now handles 20%–50% of incoming phone calls by managing general inquiries and transactional requests — such as:
- Appointment bookings for tire changeovers
- Oil change scheduling
- Service confirmations and reminders
By automatically resolving these lower-value calls, the AI frees up store staff to focus on what truly drives results:
- Customer experience
- In-person interactions
- High-value, revenue-generating tasks
The outcome? Less noise. More focus. And a store team that can finally perform at its full potential.
Ready to See What Atrium Can Do for You?
Experience how AI, automation, and real-time data can elevate your business performance. Contact Us Today!
