Commercial Tire Service

Commercial Tire Service Like No Other

In the fast-paced world of fleet management, efficiency and speed are everything. That’s why Atrium is revolutionizing emergency roadside services (ERS) by partnering exclusively with elite service providers to deliver unmatched technology and commercial tire service performance.

Why Atrium’s Platform Stands Out

Atrium is built to consistently dispatch ERS events in just 9 seconds. This rapid response time eliminates the delays commonly associated with traditional call centers, where just getting through to an agent can take minutes. Beyond dispatching, Atrium works with top-tier service providers capable of delivering ETAs in under 2 minutes, ensuring your fleet gets back on the road faster than ever.

How Atrium Benefits Fleets

Unmatched Speed: Our technology dispatches and delivers critical service information faster than it takes a call center to pick up the phone or open an email.
Elite Partnerships: By collaborating only with top-performing service providers, Atrium ensures that fleets receive the highest quality service available.
Enhanced Efficiency: The streamlined dispatch process means fewer delays, helping drivers stay safe and productive while reducing costly downtime.

A New Standard for Roadside Assistance

Gone are the days of endless phone calls, outdated processes, and frustrating delays. Atrium uses cutting-edge machine learning technology to create a seamless experience for fleets and their drivers. Whether it’s an unexpected breakdown or routine roadside assistance, fleets can count on Atrium to provide lightning-fast service every time.

Don’t Wait—Experience the Future Today!

Change the way your fleet handles roadside assistance for commercial tire service. Book a demo today to see how Atrium.app can transform your fleet’s operations with unparalleled speed, efficiency, and reliability.

Your fleet deserves the best. Atrium delivers. 🌟

Contrans Custom Fleet ERS Software

Contrans Group Inc., a major division of TFI International, faced challenges in efficiently managing emergency roadside service (ERS) events for its extensive fleet. Previously, the company relied on third-party call centers to handle these events, incurring high costs per incident, or tasked internal teams to make calls directly—an approach that often exceeded 20 minutes per event. This process was not only time-consuming but also diverted valuable resources from core operations, prompting the search for a more effective solution.

Recognizing the need for speed, efficiency, and cost savings, Contrans sought a customized version of Atrium.app’s AI-driven ERS dispatch platform. Atrium.app provided the perfect solution, offering a streamlined, automated system that could manage ERS events without the need for call centers or manual calls. This tailored platform allowed Contrans to activate and dispatch ERS in under 12 seconds—a remarkable improvement compared to their previous methods.

The switch to Atrium.app unlocked several benefits for Contrans:

Reduced Costs: By eliminating the need for third-party call centers, Contrans significantly cut operational expenses while maintaining superior service quality.
Improved Efficiency: The automated dispatch system freed up internal teams to focus on core responsibilities, eliminating the delays and disruptions caused by manual intervention.
Faster Response Times: With dispatch times slashed from over 20 minutes to mere seconds, the platform minimized fleet downtime and improved driver safety.
Enhanced Transparency: Real-time updates throughout the ERS process provided visibility for both fleet managers and service providers, ensuring seamless coordination and trust.
Scalability and Customization: Atrium.app’s ability to tailor its platform to meet Contrans’ specific needs highlighted its commitment to long-term partnership and scalability.

Feedback from Contrans has been overwhelmingly positive. The platform not only met but exceeded expectations, setting a new standard for how fleet ERS should be managed. By addressing inefficiencies and enhancing service quality, Atrium.app has become a cornerstone of Contrans’ fleet operations strategy.

Atrium.app’s partnership with Contrans showcases the transformative power of cutting-edge AI solutions in the logistics industry. With significant cost savings, operational improvements, and increased fleet safety, Contrans custom fleet ERS software underscores why innovative technology is essential for modern fleet management. As more fleets follow suit, Atrium.app continues to lead the charge in redefining roadside service efficiency.

TIRECRAFT Pays Fleets to Stop Calling

TIRECRAFT Ontario, a renowned provider of commercial tires and services, announced a groundbreaking technology last year that is transforming emergency roadside assistance for fleet customers.

In a strategic move, TIRECRAFT Ontario is now paying customers to transition from traditional Emergency Roadside Service (ERS) phone calls to their industry leading ERS AI Platform.

Traditionally, fleet customers have relied on traditional phone calls to address unexpected down time. However, recognizing the inefficiencies and delays inherent in this approach, TIRECRAFT Ontario has launched a revolutionary AI solution. Instead of customers using a phone call for assistance, TIRECRAFT Ontario is incentivizing fleet customers to utilize their state-of-the-art ERS AI Dispatch Platform.

The ERS AI Dispatch Platform, developed by Atrium Solutions Inc., represents a paradigm shift in roadside assistance. Powered by advanced machine learning, the platform streamlines the dispatch process, connecting fleet dispatch and drivers with the nearest service provider in a matter of seconds. This swift and efficient approach minimizes downtime and ensures prompt resolution of vehicle issues, enhancing fleet productivity and minimizing disruptions.

“Our fleet customer feedback on our ERS AI Platform has been overwhelmingly positive. Paying customers to stop making phone calls to call centers just makes good sense. We can offer faster, more efficient service, and dramatically reduce our operating expense on the thousands of ERS calls we handle each year” says Christine McClay President of TIRECRAFT Ontario.

In addition to expediting the assistance process, the ERS AI Dispatch Platform offers numerous benefits, including increased accuracy, enhanced communication, and improved resource allocation. Fleet customers can expect a seamless experience, with efficient dispatching and timely resolution of roadside issues, ultimately resulting in enhanced operational efficiency and cost savings.

TIRECRAFT Ontario’s decision to incentivize the transition to the ERS AI Dispatch Platform reflects their commitment to innovation and customer-centric solutions. By embracing cutting-edge technology, TIRECRAFT Ontario continues to lead the way in the commercial tire industry, setting new standards for excellence and reliability.

For more information about TIRECRAFT Ontario’s innovative ERS AI Dispatch Platform and their comprehensive range of commercial tire services, please visit their website or contact their sales team.

Contact:
TIRECRAFT Ontario
Phone: (519) 424-3402
Email: marketing@tirecraft.ca
Website: www.tirecraft.com

About TIRECRAFT Ontario:

TIRECRAFT Ontario is a leading provider of commercial tires and services, committed to delivering exceptional customer service and innovative solutions to fleet customers. With the introduction of their industry leading ERS AI Dispatch Platform, TIRECRAFT Ontario is revolutionizing roadside assistance, offering faster response times and enhanced convenience for fleet operators.

Jedi Master Disrupting Traditional ERS

Atrium Solutions Inc. launched their innovative ERS AI Platform in 2020, utilizing the voice of Jedi Master Obi-Wan Kenobi.
“We aren’t necessarily the biggest Star Wars fans, so much as we wanted a very distinctive voice for our AI,” said Chief Technology Officer Dan Ramsay.

Understanding the pain associated with the fleet experience using traditional methods of picking up the phone during an emergency event, Atrium was launched to automate the process. Fleets and commercial tire dealers no longer have to pick up the phone to request service across Canada. Instead, they give Obi-Wan the necessary commands, and within an average of 30 seconds, their dispatch is handled. Shortly after, they receive ETA communications.

“We knew our ERS AI Platform could be disruptive. We are now seeing that disruption unfold in the data coming out of Q1 across Canada,” says CEO & President Todd Richardson.

During the first quarter of 2024, Atrium has reached a significant milestone. Inbound telephone calls for service have dropped by 26%, while service requests through Atrium’s AI Platform have increased by 330%. The net result for the service providers who have been onboarded onto Atrium’s Platform has been an increase in ERS business of 25% year-over-year in a tough commercial tire market. The majority of ERS service requests are now coming from AI versus someone picking up a telephone, signaling a groundbreaking shift in the industry.

This surge in AI adoption is particularly notable among major fleets spanning various sectors. These fleets are increasingly favoring AI-driven dispatching services over traditional telephone methods. This trend emerges against the backdrop of a challenging commercial tire market, where fleets confront heightened demands and pressures.

What propels this noteworthy transition? Fleets point to several compelling factors, including the remarkable time-saving advantages, heightened transparency throughout the process, and the elimination of frustrating inefficiencies.

Moreover, Atrium’s achievement gains further significance when considering the tangible impact it has on emergency response times. When the dispatcher, driver, and service providers can be seamlessly connected within 9 seconds during an emergency event, it drastically accelerates the speed of service delivery.

For a demonstration of how Obi-Wan is disrupting contact todd@atrium.app.
May the force be with you!

Background

About Atrium Solutions: Atrium Solutions is a leading provider of technological solutions focused on Commercial Tire Business innovations. With a mission to transform the commercial tire industry, Atrium Solutions focuses on delivering cutting-edge products and services that leverage the power of artificial intelligence, augmented reality, and data analytics.

Ward TIRECRAFT Announcement

Ward TIRECRAFT, a leading provider of tire and automotive services, is proud to announce the launch of Atrium’s Solutions Inc ERS AI Platform, a state-of-the-art artificial intelligence solution designed to revolutionize emergency fleet customer service and enhance operational efficiency. This strategic partnership marks a significant milestone for Ward TIRECRAFT as they continue their commitment to delivering exceptional service and innovative solutions to their customers.

Atrium’s Solutions Inc ERS AI Platform is a cutting-edge technology that harnesses the power of artificial intelligence and machine learning to streamline customer interactions, optimize workflow processes, and improve overall service quality. By integrating this advanced AI platform into their operations, Ward TIRECRAFT aims to enhance the customer experience, reduce response times, and provide tailored solutions to meet the needs of every client.

“We are thrilled to partner with Atrium’s Solutions Inc and leverage their ERS AI Platform to elevate our customer service to new heights,” said Ben Carrita, at Ward TIRECRAFT.

The implementation of Atrium’s Solutions Inc ERS AI Platform aligns with Ward TIRECRAFT’s commitment to staying at the forefront of technological innovation in the commercial tire industry. By embracing AI-driven solutions, the company not only enhances customer satisfaction but also optimizes internal processes, leading to increased productivity and efficiency.

“Our partnership with Ward TIRECRAFT was an absolute must have,” said Todd Richardson, CEO, at Atrium’s Solutions Inc. “We are only accepting high performing service providers within Atrium’s Platform and Ward is exactly that with an average roll time of under ninety minutes.”

Atrium Solutions Inc. recently released their ERS AI Platform is available coast to coast in Canada. Having Ward TIRECRAFT onboard was an integral part of Atrium’s growth strategy in helping commercial fleets reduce downtime across North America.

With the launch of Atrium’s Solutions ERS AI Platform, Ward TIRECRAFT reaffirms its dedication to excellence, innovation, and customer satisfaction. The company looks forward to continue to raise the bar for setting new service standards in the markets they serve.

For more information about Ward TIRECRAFT and their innovative services, please visit www.wardtires.com.

About Ward TIRECRAFT:
Ward TIRECRAFT is a leading provider of tire and automotive services, dedicated to delivering exceptional customer experiences and high-quality solutions. With a focus on innovation and customer satisfaction, Ward TIRECRAFT continues to set industry standards and exceed customer expectations.

About Atrium’s Solutions Inc:
Atrium Solutions is a leading provider of technological solutions focused on Commercial Tire Business innovations. With a mission to transform the commercial tire industry, Atrium Solutions focuses on delivering cutting-edge products and services that leverage the power of artificial intelligence, augmented reality, and data analytics.

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