Contrans Group Inc., a major division of TFI International, faced challenges in efficiently managing emergency roadside service (ERS) events for its extensive fleet. Previously, the company relied on third-party call centers to handle these events, incurring high costs per incident, or tasked internal teams to make calls directly—an approach that often exceeded 20 minutes per event. This process was not only time-consuming but also diverted valuable resources from core operations, prompting the search for a more effective solution.
Recognizing the need for speed, efficiency, and cost savings, Contrans sought a customized version of Atrium.app’s AI-driven ERS dispatch platform. Atrium.app provided the perfect solution, offering a streamlined, automated system that could manage ERS events without the need for call centers or manual calls. This tailored platform allowed Contrans to activate and dispatch ERS in under 12 seconds—a remarkable improvement compared to their previous methods.
The switch to Atrium.app unlocked several benefits for Contrans:
- Reduced Costs: By eliminating the need for third-party call centers, Contrans significantly cut operational expenses while maintaining superior service quality.
- Improved Efficiency: The automated dispatch system freed up internal teams to focus on core responsibilities, eliminating the delays and disruptions caused by manual intervention.
- Faster Response Times: With dispatch times slashed from over 20 minutes to mere seconds, the platform minimized fleet downtime and improved driver safety.
- Enhanced Transparency: Real-time updates throughout the ERS process provided visibility for both fleet managers and service providers, ensuring seamless coordination and trust.
- Scalability and Customization: Atrium.app’s ability to tailor its platform to meet Contrans’ specific needs highlighted its commitment to long-term partnership and scalability.
Feedback from Contrans has been overwhelmingly positive. The platform not only met but exceeded expectations, setting a new standard for how fleet ERS should be managed. By addressing inefficiencies and enhancing service quality, Atrium.app has become a cornerstone of Contrans’ fleet operations strategy.
Atrium.app’s partnership with Contrans showcases the transformative power of cutting-edge AI solutions in the logistics industry. With significant cost savings, operational improvements, and increased fleet safety, Contrans custom fleet ERS software underscores why innovative technology is essential for modern fleet management. As more fleets follow suit, Atrium.app continues to lead the charge in redefining roadside service efficiency.